Terms of use

Peach Lily Dog Dog Boarding Terms 19 November 2023

PLEASE READ BEFORE USING THE SERVICE Peach Lily Dog (the Provider) sets out the following terms for its dog boarding and temporary care services (together, the Service). By signing the front of this document, the service user (the Owner) is deemed to agree to all these terms. APPLICATION FORMS Please register using the relevant application form: (1) dog boarding for one night or more; (2) temporary care for shorter use.

SCOPE These terms apply to the Provider and the Owner in relation to use of the Service. MEMBERSHIP The Service is available only to members of the Provider’s facility and dogs registered in their name (the Dog). Animals other than those dogs cannot use the Service. SERVICE CONDITIONS 1. The Provider may refuse the Service for: • dogs that have not received both a combination vaccination and a rabies vaccination within the 12 months before the service date; • dogs without flea, tick or heartworm preventive measures; • dogs in heat, within four weeks of the start of bleeding; • dogs under three months old or aged ten or older; • dogs that have previously caused a bite injury; • dogs with marked biting or scratching behaviour that the Provider cannot control; • dogs currently receiving treatment or attending a veterinary clinic; • other dogs the Provider considers unsuitable because of marked uncleanliness, ill health or other reasons. 2. The Owner must bring: • an identity document, such as a driving licence, that confirms the Owner’s current address; • combination and rabies vaccination records; • a walking collar, lead and food. 3. Charges and length of stay • One night covers the period from check-in until before the close of business on the following day. • At check-in, the Owner must declare the intended check-out date and time and contact the Provider if significantly delayed. • Tell the Provider promptly of changes to collection time. If the Owner does not arrive within 60 minutes of the booked collection time without advance notice, the specified extension charges will be payable. • Requests by telephone to extend a stay are limited to two additional days. Longer extensions by telephone will not be accepted. Depending on occupancy, the room may be changed or an extension refused. • The Service requires a reservation. Use without a prior reservation may be refused. • Notify the Provider promptly of changes to a booked time. If the Owner has not arrived 30 minutes after the booked arrival time without advance notice, the booking will be automatically cancelled and cancellation charges under these terms may apply. Even with notice, the Provider may refuse a time change if it affects other customers’ bookings. In that case, the Provider will not charge cancellation fees under this document.

4. CANCELLATIONS • Cancellation within seven days before the first day of the booked stay is subject to the following charges: • 7–3 days before arrival: 20% of the full hotel charge. • 2 days before arrival through the day before: 50% of the full hotel charge. • On the day, or without notice: 100% of the full hotel charge. • A booking accepted as provisional automatically becomes a firm booking one month before the first day of the stay unless the Owner explicitly cancels by that point. This applies whether or not the Owner is contacted. Once firm, the cancellation charges above apply. EMERGENCY RESPONSE DURING A STAY • If staff judge that the Dog appears abnormal during the Service, the Provider will contact the Owner and arrange veterinary care at a clinic designated by the Provider. Treatment will not be provided where the Owner has instructed this in advance. However, in an emergency or if the emergency contact in this document cannot be reached (an Emergency), the Provider will decide on necessary action and is exempt from responsibility for such emergency action as stated in the source terms. • Veterinary consultation, medicines, funeral expenses and other costs arising from the Emergency are payable by the Owner. • As a general rule, the Service is not provided from night to early morning. Please understand in advance that monitoring or recognition of changes may be delayed.

OWNER’S RESPONSIBILITY • If the Dog’s direct actions during the Service damage or seriously soil the Provider’s or a third party’s property—including, without limitation, carrier bags, travel kennels, kennels, accommodation, transport vehicles, sinks, grooming tables, dryers, scissors or slicker brushes—the Owner may be asked to pay part of the loss. • If the Owner withholds information relating to Service Conditions 1 and this affects third parties’ dogs, for example through the spread of infectious disease, the Owner is liable for all related treatment costs. PROVIDER’S RESPONSIBILITY • If abnormal health is noticed within 48 hours after the Service, the Owner should formally notify the Provider and seek diagnosis and treatment. If the attending veterinarian determines that the abnormality was caused by the Service, the Provider will refund (1) the Service charge, (2) that consultation charge and (3) other reasonable treatment expenses, based on a veterinary certificate stating the connection with the Service and for which there is no reasonable contrary evidence. • If the Dog dies within 48 hours after the Service, the body is brought to a veterinarian within 24 hours of death, and that veterinarian determines that the Service directly caused the death, the Provider will, on the basis of a death certificate stating that direct connection and for which there is no reasonable contrary evidence, refund in full (1) the Service charge, (2) the veterinarian’s reasonable consultation charge and (3) the Dog’s sale price or an equivalent sale value assessed by the Provider. • For death or escape caused by the Provider’s negligence during a stay, compensation is limited to (1) refund of the Service charge and (2) the Dog’s sale price or an equivalent sale value assessed by the Provider. The Owner acknowledges that the Provider is not responsible for injury, escape or death resulting from unforeseen incidents caused by pre-existing illness or individual constitution, or from natural disasters or other force majeure, as stated in the source terms.

EXEMPTIONS AND OTHER MATTERS • Except in the circumstances stated in the preceding section, the Provider assumes no liability for losses suffered by the Owner or the Dog, as stated in the source terms. • The source terms state that if there is no contact for more than one week after the agreed collection date, the Owner is deemed to have relinquished ownership and ownership of the Dog belongs to the Provider. COURT JURISDICTION The district court where the Provider’s head office is located is the agreed exclusive court of first instance for litigation relating to these terms. GOOD-FAITH DISCUSSIONS Matters not covered by these terms, or questions of interpretation, will be resolved through good-faith discussions between the Provider and the Owner. Both accept investigation or examination by an impartial third party to support resolution. Please check the rates on the website.

Peach Lily Dog 452-3 Toohigashi, Tsukuba, Ibaraki 300-2633, Japan 080-7166-9072