Frequently asked questions

A.Check availability and requirements, then submit your booking application. Submission is receipt and generally confirms the booking. No confirmation call is needed. We contact you individually if we cannot accept the requested stay.

A.A preliminary visit is not a booking requirement. Read rates, requirements, belongings and cases needing individual assessment on this website before applying. Further questions depend on the application.

A.Yes. Submitting the form is receipt and generally confirms your booking. You do not need to phone or wait for our reply. We contact you if dates are full or your dog cannot be accepted. Check availability and requirements before booking.

A.We check documents, belongings, health, food, medication and emergency contacts at arrival, and hand your dog over at collection. Normal hours are 08:00–19:00 JST. Give advance notice of time changes because they affect staffing.

A.One-night, two-day rates depend on dog size and the daily S–D class. Check your dates’ class and availability on the rates page. Early arrival, extensions and special care cost extra. Current one-night, two-day rates range from JPY 4,295 to JPY 13,150 (tax included).

A.See daily classes and availability on the rates page. On △ dates, adjustments may be needed depending on the sizes of dogs staying. We contact you if adjustment is necessary or we cannot accept the stay. No confirmation call is needed.

A.Normal hours are 08:00–19:00 JST. Arrival before 08:00 and collection after 19:00 require advance consultation and extra charges in 30-minute units. Current charges are JPY 660 or 550 prepaid points per 30 minutes.

A.Contact the facility in advance. The published terms provide for automatic cancellation after an unnotified arrival delay of 30 minutes and possible cancellation charges. Unnotified collection delays of 60 minutes or more incur extension charges. Changes may not be possible even with notice because of staffing or other guests.

A.The published terms specify 20% at 7–3 days before arrival, 50% at 2 days–the day before, and 100% on the day or without notice. The terms state that a provisional booking becomes firm unless explicitly cancelled at least one month before the first day. Check the current terms and booking information for application.

A.Early arrival, extended boarding and accepted special-care arrangements incur additional charges. Special care for senior dogs, medication or dogs unable to share the environment with others incurs a 30% supplement. Care arrangements must be confirmed beforehand.

A.We assess availability, your dog’s condition and the care needed. Food, medication, health, emergency contacts and belongings are especially important for long stays. Check dates first and give full details in the application.

A.Bring familiar food, collar and lead, vaccination certificates, veterinary clinic card and owner ID. We provide bowls and water containers. Familiar blankets may be brought, but check suitability in advance.

A.Bring your dog’s usual food. Explain any individual feeding instructions both when booking and at arrival. Consult us beforehand about changes of food or special preparation.

A.Pack it so the dog’s name and feeding instructions are clear. Make quantities, frequency, storage and specified feeding times clear when booking and handing over food. Follow the packing instructions supplied with your booking.

A.We provide food bowls and water containers. Ask before booking if there is a special reason to use your dog’s own equipment.

A.Bring combination and rabies vaccination certificates from the past 12 months. The published terms allow us to decline dogs missing either vaccination in the preceding 12 months. If documents cannot be provided or medical assessment is needed, check with the facility and your veterinarian before booking.

A.We assess your dog and the dogs staying that day to decide on contact or individual care. Dogs are not automatically placed in the same group. Disclose reactions to other dogs before booking.

A.Acceptance depends on its reactions and the management required. Where accepted, special care for a dog unable to stay in the same environment as others incurs a 30% supplement.

A.Disclose bite risk or aggressive behaviour before booking. We assess circumstances, safe handling and management needs individually and may decline acceptance.

A.We may decline dogs covered by exclusions in the published terms or judged unsuitable for the service. The terms include missing vaccinations in the past 12 months, no flea/tick/heartworm prevention, being in heat, age under three months or ten years and over, bite incidents, uncontrollable biting or scratching, treatment or outpatient care, marked uncleanliness or ill health. Declare relevant or uncertain matters before booking.

A.The published terms allow us to decline dogs aged ten or older. Disclose age, health, history and reactions to travel or change. We assess acceptance individually. Accepted special-care arrangements may incur a 30% supplement.

A.We assess the medicine, dose, time, method, storage and your dog’s condition. Disclose medication before booking. The website does not determine whether medication can be administered or changed. Accepted arrangements may incur special-care charges.

A.Disclose the condition, current health and required care for individual assessment. Medical stability and treatment plans are decided by a veterinarian. Hotel staff do not diagnose or guarantee medical safety from website information.

A.Tell the facility before arrival, even if your booking is confirmed. Consult or visit your veterinarian first where necessary and reconfirm whether boarding is suitable. Do not omit changes from your declaration.

A.The site has exercise space including a dog run. Methods and dog combinations depend on health, weather and the day’s circumstances. A fixed frequency or duration is not guaranteed online.

A.Use of the run depends on your dog and management decisions on the day. The same exercise or contact with other dogs is not guaranteed for every dog. Individual care may be considered.

A.We ask about normal habits and precautions at check-in. Consult us before booking about specific places, frequency, nappies or other individual arrangements.

A.Under the published terms, services are generally not provided from night to early morning. The terms explain that recognition or management of a change may be delayed. If continuous observation or treatment is needed at night, disclose the care needed and consult your veterinarian and the facility about suitability before booking.

A.Ask before booking about cleaning methods or products used. Tell us about skin conditions, allergies or other needs. We check individually what accommodation can be made.

A.We assess the situation, contact you and arrange veterinary care if necessary. In emergencies or when contacts cannot be reached, the facility decides necessary action under the published terms. Diagnosis, treatment and medication are decided by a veterinarian, with veterinary and medicine costs payable by the owner.

A.Veterinary care is a separate service. A veterinarian decides the need for consultation, tests, treatment and medication. Boarding does not guarantee medical safety or include veterinary fees.

A.Check with Platinum Grooming in advance if you would like grooming during the same visit. It is not automatically included in boarding. Availability, your dog and the requested service are assessed separately.

A.See Peach Lily Dog School for behaviour-related support. Boarding alone does not guarantee improvement. Check separate services for crates, separation, interactions and basic training according to your goals.

A.Peach Lily ONE is a monthly membership service helping small dogs become familiar with the facility and staff. Hotel boarding is not included in the monthly fee and must be booked separately. See ONE for opportunities to become familiar with the location outside holiday stays.