Peach Lily Dog Hotel Guest information
Before booking, check the required documents and conditions relating to age, health and behaviour. Ask about acceptance first if your dog has a medical condition, takes medication or reacts to other dogs.
Bring combination and rabies vaccination certificates, your regular veterinary clinic card and the owner’s identity document.
Tell us before booking if you cannot provide documents. Decisions about whether a vaccination is medically appropriate belong to a veterinarian.
Individual assessment required
The published terms allow us to decline dogs under three months, aged ten or older, or receiving treatment or outpatient care.
Disclose current health, history, medication and care needs before booking. Accepted special-care cases may incur a 30% supplement.
Vaccination, preventive care, being in heat, age, health and bite history can affect acceptance.
Read the current published terms for the full conditions. Declare relevant or uncertain matters before submitting a booking.
Individual assessment required
Tell us before booking if your dog is uncomfortable with other dogs or may bite people.
We assess management needs and staffing and may be unable to accept your dog.
Accurately share health, medication, behaviour, food and reactions to environmental change.
We cannot guarantee arrangements or outcomes for needs that have not been disclosed.
Cancellation charges start seven days before arrival. Unnotified late arrival or collection is subject to the terms.
Charges are 20% at 7–3 days before arrival, 50% at 2 days–the day before, and 100% on the day or without notice. The terms state automatic cancellation after an unnotified 30-minute arrival delay and extension charges for an unnotified collection delay of 60 minutes or more.
Individual assessment required
We assess the situation, contact the owner and arrange veterinary care where necessary.
Diagnosis, treatment and medication are separate veterinary services decided by a veterinarian. Veterinary consultation and medicine costs are payable by the owner under the published terms.
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Questions about barking, other dogs or crate use
Separate information needed for boarding from issues you want ongoing help with.
A separate Dog School service. Boarding alone does not guarantee behavioural improvement.
Visit Peach Lily Dog SchoolHealth questions that require a veterinarian
Distinguish general observations by hotel staff from veterinary consultation.
Diagnosis, treatment and medication decisions are separate veterinary services. Boarding does not include veterinary care or guarantee treatment or outcomes.
Visit the associated veterinary clinicContact the facility in advance. The published terms provide for automatic cancellation after an unnotified arrival delay of 30 minutes and possible cancellation charges. Unnotified collection delays of 60 minutes or more incur extension charges. Changes may not be possible even with notice because of staffing or other guests.
The published terms specify 20% at 7–3 days before arrival, 50% at 2 days–the day before, and 100% on the day or without notice. The terms state that a provisional booking becomes firm unless explicitly cancelled at least one month before the first day. Check the current terms and booking information for application.
Early arrival, extended boarding and accepted special-care arrangements incur additional charges. Special care for senior dogs, medication or dogs unable to share the environment with others incurs a 30% supplement. Care arrangements must be confirmed beforehand.
Bring combination and rabies vaccination certificates from the past 12 months. The published terms allow us to decline dogs missing either vaccination in the preceding 12 months. If documents cannot be provided or medical assessment is needed, check with the facility and your veterinarian before booking.
We assess your dog and the dogs staying that day to decide on contact or individual care. Dogs are not automatically placed in the same group. Disclose reactions to other dogs before booking.
Acceptance depends on its reactions and the management required. Where accepted, special care for a dog unable to stay in the same environment as others incurs a 30% supplement.
Disclose bite risk or aggressive behaviour before booking. We assess circumstances, safe handling and management needs individually and may decline acceptance.
The published terms allow us to decline dogs aged ten or older. Disclose age, health, history and reactions to travel or change. We assess acceptance individually. Accepted special-care arrangements may incur a 30% supplement.
We assess the medicine, dose, time, method, storage and your dog’s condition. Disclose medication before booking. The website does not determine whether medication can be administered or changed. Accepted arrangements may incur special-care charges.
Disclose the condition, current health and required care for individual assessment. Medical stability and treatment plans are decided by a veterinarian. Hotel staff do not diagnose or guarantee medical safety from website information.
Tell the facility before arrival, even if your booking is confirmed. Consult or visit your veterinarian first where necessary and reconfirm whether boarding is suitable. Do not omit changes from your declaration.
We assess the situation, contact you and arrange veterinary care if necessary. In emergencies or when contacts cannot be reached, the facility decides necessary action under the published terms. Diagnosis, treatment and medication are decided by a veterinarian, with veterinary and medicine costs payable by the owner.
Veterinary care is a separate service. A veterinarian decides the need for consultation, tests, treatment and medication. Boarding does not guarantee medical safety or include veterinary fees.
Check availability and boarding requirements before submitting your application.